Refund policy
Return Eligibility
Eligible standard-size dresses may be returned when you submit a return request within 14 days of delivery. The 14-day period is the deadline to request a return; it is not a requirement that the item reach the return location within 14 days.
How to Request a Return
Email service@kaisenryte.com with your order number, the item you wish to return, and the reason for the return. Photographs may be required when an item is damaged, defective, or incorrect.
Do not send an item to an address without authorization. If the return is eligible and approved, Kaisenryte will provide the applicable return instructions and a return shipping label.
Return Conditions
Returned items must be unworn, unwashed, unaltered, undamaged, and returned with the original tags attached. Items with signs of wear, stains, makeup, deodorant, perfume, damage, alteration, or washing may be ineligible for a refund.
Standard-Size Return Shipping
For an eligible standard-size return that is not caused by an error by Kaisenryte, a flat $10 return shipping fee will be deducted from the refund. The fee does not vary with the cost shown on the return label.
We do not charge a restocking fee, processing fee, or handling fee for an eligible return.
Custom-Size Dresses
Custom Size is offered at no additional charge where available. Because a custom-size dress is made using measurements submitted and confirmed by the customer, it is generally not eligible for return or exchange for change of mind, event cancellation, no longer needing the dress, personal preference, a change in color or style preference, incorrect customer-provided measurements, confirmed incorrect measurements, or dissatisfaction with personal fit preferences when the dress was made to the confirmed measurements.
Custom-size dresses remain eligible for assistance when Kaisenryte sends the wrong item, color, or size; the item is damaged or defective; there is a manufacturing error; or the finished garment has a material production deviation from the measurements confirmed for the order.
Incorrect, Damaged, or Defective Items
If the return is required because of an error by Kaisenryte, including a wrong item, wrong color, wrong size sent, damaged item, defective item, or manufacturing error, Kaisenryte will provide the return label and cover the return shipping cost. The $10 return shipping fee will not apply.
Depending on the circumstances and product availability, we may provide a refund, replacement, exchange, or another appropriate solution.
Refunds
After an approved return is received and passes inspection, the refund will be processed to the original payment method within 5–7 business days. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.
For a return made for personal reasons, the original $29.99 expedited shipping fee is nonrefundable. When a problem is caused by Kaisenryte, related shipping charges will be handled according to the circumstances.
Order Cancellation
Standard-Size Orders
- Within 24 hours of placing the order: an approved cancellation receives a 100% refund with no cancellation fee.
- More than 24 hours after placing the order, but before production begins: an approved cancellation receives a 100% refund.
- After production begins but before shipment: an approved cancellation receives an 80% refund; 20% is retained for production costs already incurred.
- After shipment: the order cannot be canceled. An eligible standard-size dress may be handled under the return terms above after delivery.
Custom-Size Orders
A custom-size order may be canceled for a 100% refund only when the request is made within 24 hours of ordering and production has not begun. Once production begins using the submitted and confirmed measurements, the custom-size order cannot be canceled.
Final Sale
A welcome discount, coupon, seasonal promotion, general discount, or other promotion does not automatically make an item final sale. Final-sale restrictions apply only when the item is clearly marked “Final Sale” before purchase.
Contact Us
For return, refund, cancellation, or after-sales assistance, email service@kaisenryte.com and include your order number.